Returns

SHOP SUMBA does not offer refunds for change of mind.

Returns for store credit (valid for 1 year) are accepted within 14 days of purchase, subject to the following conditions:

  • An email must be sent to info@shopsumba.com within 14 days of order date, requesting a return. We will then acknowledge the request and provide shipping details for the return. Items being returned must then be shipped back to SHOP SUMBA within 3 business days
  • Order number must be provided for proof of purchase
  • Items must be in original condition, including the packaging the bag was sent in

If the item/s is not returned in the above condition, a return will not be warranted and the item will be returned to the customer. 

The customer is responsible for shipping costs if an order is returned. 

x